Shipping policy

Velixir Parfums UK is the official United Kingdom retailer for Velixir Parfums Indonesia.

We deliver throughout the United Kingdom and selected international destinations using secure, tracked delivery services. This policy explains our current destinations, shipping charges, customs arrangements and order-processing information.

Countries We Deliver To

We currently deliver to the following destinations:

United Kingdom
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Singapore
Slovakia
Slovenia
Spain
Sweden
United States

Available destinations and delivery services may change. The delivery options available for your address will be displayed during checkout.

United Kingdom Delivery

Complimentary UK delivery is available on orders over £39.99.

Orders are dispatched using an appropriate tracked or confirmed delivery service. The available service, delivery charge and estimated delivery timeframe will be displayed during checkout.

Delivery estimates begin from the date of dispatch rather than the date on which the order was placed.

Royal Mail Lost-Parcel Timeframes

Royal Mail Service	Considered Lost After
1st Class	10 working days
2nd Class	15 working days

A Royal Mail investigation or lost-parcel claim cannot ordinarily begin until the applicable period has passed.

European Delivery

Tracked delivery: £9.99

We offer tracked delivery to the listed European destinations, excluding Norway.

Customs-clearance fees are covered.
No additional import VAT should be payable for eligible destinations.
Customs documentation is handled by our team.
There should be no hidden delivery charges for eligible destinations.
Customs clearance will typically be completed within 72 hours, although this cannot be guaranteed.

Customs authorities may inspect a parcel or request additional information from the recipient. Customs procedures can occasionally cause delivery delays outside our control.

Norway

Orders delivered to Norway may be subject to import VAT, customs duties or handling charges determined by Norwegian customs authorities or the delivery provider.

These charges are outside our control and remain the customer’s responsibility. We recommend checking applicable import requirements before placing an order.

United States

Order Value	Shipping Charge
Under £200	£24.99
£200–£399.99	£49.99
£400–£599.99	£74.99
£600–£799.99	£99.99

Customs duties are covered.
Orders are sent using a tracked courier service.
Dispatch is normally completed within 1–2 working days.
No additional delivery charges should be payable on eligible orders.
Delivery to P.O. Boxes is not supported.

For orders valued at £800 or more, please contact customer care before ordering so that the available shipping arrangements can be confirmed.

Canada

Order Value	Shipping Charge
Under £200	£39.99
£200–£399.99	£79.99
£400–£599.99	£129.99
£600–£799.99	£159.99

Import taxes and customs duties are covered.
Orders are sent using a tracked courier service.
Dispatch is normally completed within 1–2 working days.
No additional delivery charges should be payable on eligible orders.

For orders valued at £800 or more, please contact customer care before ordering so that the available shipping arrangements can be confirmed.

Australia and Singapore

Order Value	Shipping Charge
Under £200	£24.99
£200–£399.99	£49.99
£400–£599.99	£74.99
£600–£799.99	£99.99

Customs duties are covered.
Orders are sent using a tracked courier service.
Dispatch is normally completed within 1–2 working days.
No additional delivery charges should be payable on eligible orders.
Delivery to P.O. Boxes is not supported.

For orders valued at £800 or more, please contact customer care before ordering so that the available shipping arrangements can be confirmed.

Order Processing

Orders begin processing shortly after they are placed to ensure prompt dispatch. Orders are normally dispatched within 1–2 working days unless otherwise stated on the product page or during checkout.

Working days exclude weekends and UK bank holidays. Processing may take longer during launches, promotional periods or exceptionally busy periods.

Once an order has entered processing or has been dispatched, we cannot guarantee that its products, address or delivery service can be changed.

If you need assistance, contact us as soon as possible. If the order has already been dispatched, it may need to be returned in accordance with our Returns and Refund Policy.

Pre-Orders and Back-Ordered Products

If a product is offered on a pre-order or back-order basis, its expected dispatch period will be displayed on the relevant product page where available.

If an order contains both immediately available and pre-order products, the complete order may be held until all products are ready for dispatch unless separate delivery is arranged.

Tracking Information

Where tracking is available, tracking information will be sent to the email address or telephone number provided during checkout after the parcel has been dispatched.

Tracking information can sometimes take time to become active after the parcel has been collected by the courier.

Delivery Estimates

Delivery dates and timeframes are estimates unless we have expressly agreed otherwise. They may be affected by:

Courier or postal disruption.
Customs inspections and clearance procedures.
Severe weather or natural events.
Public holidays and seasonal demand.
Incorrect or incomplete delivery information.
Events outside our reasonable control.

We will provide reasonable assistance where a delivery is delayed, but we cannot guarantee timeframes controlled by a courier or customs authority.

Incorrect or Incomplete Addresses

Customers are responsible for supplying a complete and accurate delivery address when placing an order.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be amended once processing has begun.

If a parcel is returned because of an incorrect or incomplete address, failed delivery attempt or failure to collect it, additional delivery or return charges may apply where legally permitted.

Damaged Parcels

If a parcel arrives visibly damaged, please photograph the outer packaging, shipping label, internal packaging and affected products before disposing of anything.

Damaged products should be reported to customer care within 24 hours of delivery wherever possible. Further information is available in our Returns and Refund Policy.

Missing or Incorrect Products

Please inspect your order promptly after delivery. Missing or incorrect products should be reported within 48 hours wherever possible.

We may ask for photographs of the parcel, shipping label and products received so that we can investigate the matter.

Lost Parcels

If tracking has not updated or your parcel has not arrived within the expected timeframe, please contact our customer care team.

A courier investigation can only begin after the carrier’s applicable waiting period has passed. We may ask you to complete a non-receipt declaration before a refund or replacement is considered.

Delivery Restrictions

Fragrance products are subject to transport and aviation restrictions because they contain alcohol. Certain couriers, services, regions or address types may therefore be unavailable.

We reserve the right to cancel and refund an order if we cannot lawfully or safely deliver it to the address provided.